Our Core Values
“You may fall so many times, but always stand up!”
O nosso Core Values
Customer first
- Must continously understand and insight into the needs of customers and the market, and find out the potential demand of market to meet customer requirements and strive to exceed customer expectations, so that customers moved, loved or even crazy that fosters loyal customers.
- To set a good example of the market that fosters the consciousness of taking care of the customer. Take customer’s complaints as gifts or opportunities for improving our service. Fast and enthusiastic to handle events and customer complaints. If there is no standard or standard is not clear, the customer satisfaction as the first standard.
- Customer first also includes internal customer awareness. The next process or process node, project members, all collaborative departments are customers. Good customer service is our rules of improving our organizational efficiency.
- Quality issues above all else, any quality problems must be quickly and efficiently be resolved.
Innovation, sharing and collaboration
- In addition to technology and product innovation, we also pay attention to management innovation and cultural innovation. Organizations should be more than 80% of things by simple, clear and practical process to deal with. Workflow is to the pursuit of simple and effective, or even “fool”, people are clear at a glance. Adovcating a one-page report or solution. The meeting should be brief and efficient, organized before the preparation, after the outcome of the output.
- Never fulfill the current situtation and continuous improvement, there must be a better way. But the innovation and improvement must be consistent with the company’s strategic direction and management system requirements. Continuous improvement is to do PDCA, that is plan,do,check and adapt. Constant circulating and spiral uprising.
- Nothing is impossible.Impossible is to find excuses and shirk responsibility for themselves. People will unknowingly leaps and bounds who are not saying “impossible”.
- The training of job skills is indispensable in company. The staff must also strengthen the study to meet the job requirements and company development needs. Improving their ability to work is the company’s expectations,furthermore, is the responsibility of the staff.
- The purpose of communication is to win the support and understanding of others. The principle of communication is based on facts, positive, honest and open. If one communication is invalid, then on the second, three and more. Difficult communication is not deliberately making things difficult for each other, is to give us the opportunity to improve our communication skills, let us look at the evidence provided is not the best, the data is not convincing enough.
- Organization is a unit. To achieve organizational goals, we have to work together and mutually cooperated in each other. There is no distinction between high and low in the organization, only the division of work. Everyone’s effort is to achieve organizational goals in a step.
- Striving for breaking down the boundaries of department. As the oriented towards culture, customers, workflow and project, both perform their own and take the initiative to meet and work together. Collaborators are more likely to get more support and success.
- Advocating to establish the atmosphere of mutual trust in company. The fact that lack of trust will make management complexity. Promoting trust can not only reduce the cost of supervision, but also low down the difficulty of management to achieve the goal.
Health
- The company adhere to the philosophy of product health, employee health and social health, furthermore, continuously improved in the work, let the idea in action, to be a good company which has been adovcating a healthy lifestyle.
Reponsibility
- Faithful to perform their duties, the courage to take responsibility, the letter to honor the promises, promised to others to be completed on time, the results-oriented, everyone is responsible for the results of their work done, try to avoid others to get involved in work or clean up the mess.
- Do not say “do not care about me”, because I am a member of the company, only the success of the company may lead a personal success.
- We advocate speaking in the work with data. Meeting leader with a solution against the issue or discussing with other associates. Accomplish on time and summarize the work plan under the schedule. Scheduling the work plan must consider the factors of measurable, descriptible, achievable on timing and responsible people.
- The deptment charger take full responsible of the departmental duty. Adherence to the “Harsh” and “Benevolent” in the management. Hash is strict, the courage to point out the subordinate errors and help guide subordinates to do a better job, make employees growth in practice, dig their ablity and help them better fit into the team, working under our culture. Benevolent is to contain their deficency, see the advantages of subordinates and give encouragement and affirmation in a timely manner.
- To cultivate associates is the main responsibility of managers; to develop good qualified successors is an important indicators for the promotion of managers.
Perseverance
- Perseverance is the goal of sustained passion and stamina; is the sprit of not forgetting the original intention, focus on input and persistent; is the behavior of self-motivation, self-discipline and self-adjustment.
- Perseverance is to let more people drink more health tea as goals, adhere to the passion, even after experiencing setbacks, still move ahead with unremitting efforts.
- Tell good and evil, right and wrong, honor and shame, then will know something must be done and something must not be done. The conscious of shame is the premise of self-esteem. Only obtain self-esteem before knowing shame. Work to comply with the company system, life in accordance with national laws.
- The system will never be able to list all the management terms. The cultural atmosphere of the sense of responsibility is to help us solve all the problems in the absence of system.
- Look before you leap, action with both feet. We need to be careful before we do things, to discuss and set a complete plan and unswervingly implement it. We need to take the correct, professional approaches to ensure the realization of the goal.
Excellence
- Excellence is the product details, service details and management details. We must be better than others at every detail in order to achieve excellence.
- Do our best to do the work best and let our competitors are difficult to chase. Serious and rigorous, never compromise, respected, the ultimate spirit will be invincible in the world!
- Serious is first, clever is second. To make work simple and best in a repetitive things every time is our target of excellence. Good at catching up the key, take advantage of 8/2 rule that work on the key issues by use 80% of the resources. The efficiency comes from time management and self-discipline.
- Do not say “almost”, because our goal is excellence. If not, we will low down the standard. Saying “almost” is to compromise against the work, the team and ourselves.
- Focus on detail is not getting into a dead end. the real attention to detail is the management and detail of process under the systematic consideration. Our slogan is to check again and again and follow up tightly and continously.
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